Refund and Returns Policy

Effective Date: January 15, 2025
Last Updated: January 15, 2025

At MysticHydro, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase of our crystal-infused water bottles, this Refunds & Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds.

1. Eligibility for Returns

We accept returns for physical products purchased from MysticHydro under the following conditions:

  • The product must be unused, undamaged, and in its original packaging.
  • The return must be initiated within 30 days of receiving the product.
  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Products marked as final sale.
  • Customized or personalized items.
  • Damaged items due to misuse or improper care.

3. How to Initiate a Return

To start a return, follow these steps:

  1. Contact Us: Email us at [email protected] with your order number, reason for the return, and any relevant photos (if applicable).
  2. Receive Authorization: Once approved, we will provide a Return Merchandise Authorization (RMA) number and return instructions.
  3. Ship the Product: Pack the item securely and ship it to the address provided. Include the RMA number in the package.

Return Shipping Costs: Customers are responsible for return shipping fees unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

4. Refund Process

Refunds will be processed under the following conditions:

  • Once the returned item is received and inspected, we will notify you via email of the approval or rejection of your refund.
  • If approved, the refund will be issued to the original payment method within 7-10 business days.

Shipping Fees: Original shipping fees are non-refundable unless the return is due to a mistake on our end.

5. Exchanges

We offer exchanges for defective or damaged items. If you need to exchange an item, email us at [email protected] with details, and we will guide you through the process.

6. Damaged or Defective Products

If your item arrives damaged or defective:

  1. Notify us within 7 days of receipt.
  2. Provide photos of the damage or defect and proof of purchase.
  3. We will arrange for a replacement or refund, including covering return shipping costs.

7. Timeframes

  • Return Initiation: Must be requested within 30 days of receiving the product.
  • Refund Processing: Approved refunds will be processed within 7-10 business days after we receive and inspect the item.
  • Exchanges: Replacement items will be shipped within 5-7 business days of approval.

8. Contact Information

If you have any questions or need assistance, please contact our customer support team:

MysticHydro
Address: 90210, Beverly Hills
Email: [email protected]

We strive to make the return process as smooth and fair as possible for both our customers and our business. Thank you for shopping with MysticHydro!